Cancellation by surprizegifts.com Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. surprizegifts.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.
Cancellation of fraudulent orders To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, surprizegifts.com reserves the right to cancel pending and future orders without any liability. surprizegifts.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website/app/chatbot and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
Cancellations by the customer You may cancel your order or some items in your order before we bill and ship the items. surprizegifts.com does not accept exchanges of any products unless there is damage on our side. (to be notified within a day of delivery). However there is no cash refund available to the customer. The customer agrees not to dispute the decision made by surprizegifts.com and accept surprizegifts.com decision regarding the exchange.
Returns/Exchange There is no returns/ exchange option available with us. We are accepting exchange of products only if there is any damage to the goods delivered (to be notified to us within a day of delivery).