Terms & Conditions

By using the services offered on www.surprizegifts.in  the user agrees to the below terms and conditions mentioned herewith :

• The user should carefully read the description of gifts, shipping declaration and destination information before placing the order.
• For the occasion of any Special Day (Mother’s day, Valentine’s day, Friendship day..etc), please make the note of the cut-off time for placing your order for timely delivery.
• We are a service which acts as a facilitator for users, who want to send gifts to India, and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility. The price you pay includes the vendor cost inclusive of all taxes and our service charge.
• We reserve the right to change the price of any gift, without prior notice.
• Any Defects found in gifts should be reported by the recipient or the sender within 24 hours of the receiving the gift. In an event of failure to do so, the gifts shall be considered as used and any request to replace the same will be rejected. If the gifts are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid upto Rs.99
• In case of exchange / return of Gifts, all the cost of courier and other charges would be borne by the recipient of the Gift.
• On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
• We send the same gifts as we show in the website. In an event of the gift is not available, we will ship gift which is most similar to the one ordered and at the same time is of same or higher value.
• If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
• All deliveries are done during the day time between 10 AM to 9 PM. If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Products which are couriered can only be delivered at mentioned place while placing the order. If the Address to be delivered is needed to be changed, please inform us 2 days before we send the order through courier.
• The Billing name which you have entered is the name which will be disclosed to the recepient. In case the name which will go with the gifts is different than the Billing name, please email us the Billing Name after you complete the order.
• Requests for cancellation of orders will not be entertained after the product is shipped
• We reserve the right to cancel / modify any order without providing any reason. This is regardless of whether the payment has been confirmed / received. Complete refund for the cancelled orders and differential refund for the modified orders will be processed. Refund can take sometimes upto 31 days to effect.
• For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Re-delivery charges, if any, shall be borne by the user.
• The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
• We will not be held liable for any credit card/debit card/net-banking fraud that occurs on our website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card/debit card/net-banking shall be severely punishable and reported to government.
• The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
• Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
• No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.
• Due to unavoidable circumstance, if part order has been delivered then we will charge only for the products which are delivered and will refund the balance amount.
• Advance time notice for delivering of hand delivered gifts vary from 4 hours to three business days, depending on the accessibility of the city / town / village. For all metropolitan cities we deliver in 1-3 business days. For other major cities, it varies from 3-5 business days. For interior towns and villages, 5 business days notice is required.