Terms & Conditions
By
using the services offered on www.surprizegifts.in the user agrees to
the below terms and conditions mentioned herewith :
- The user should
carefully read the description of gifts, shipping declaration and
destination information before placing the order.
- For the occasion of
any Special Day (Mother’s day, Valentine’s day, Friendship day..etc),
please make the note of the cut-off time for placing your order for timely
delivery.
- We are a service
which acts as a facilitator for users, who want to send gifts to India,
and vendors who sell them. We do not take any responsibility for any
losses, expenses, quality of products or services, damages and / or taxes
/ incurred by Users / Vendors in the use of our facility. The price you
pay includes the vendor cost inclusive of all taxes and our service
charge.
- We reserve the right
to change the price of any gift, without prior notice.
- Any Defects found in
gifts should be reported by the recipient or the sender within 24 hours of
the receiving the gift. In an event of failure to do so, the gifts shall
be considered as used and any request to replace the same will be
rejected. If the gifts are damaged during shipment they will be replaced
only if the recipient sends back the damaged goods. Cost of courier may be
repaid upto Rs.99
- In case of exchange /
return of Gifts, all the cost of courier and other charges would be borne
by the recipient of the Gift.
- On occasions, owing
to the number of orders, the order might be delivered before or after the
selected date.
- We send the same
gifts as we show in the website. In an event of the gift is not available,
we will ship gift which is most similar to the one ordered and at the same
time is of same or higher value.
- If the selected
courier does not have the service for the destination, an alternative
courier will be selected which serves the destination.
- All deliveries are
done during the day time between 10 AM to 9 PM. If you have
mentioned a specific time of delivery above, we will try our level best to
follow the same. Products which are couriered can only be delivered at
mentioned place while placing the order. If the Address to be delivered is
needed to be changed, please inform us 2 days before we send the order
through courier.
- The Billing name
which you have entered is the name which will be disclosed to the
recepient. In case the name which will go with the gifts is different than
the Billing name, please email us the Billing Name after you complete the
order.
- Requests for
cancellation of orders will not be entertained after the product is
shipped
- We reserve the right
to cancel / modify any order without providing any reason. This is
regardless of whether the payment has been confirmed / received. Complete
refund for the cancelled orders and differential refund for the modified
orders will be processed. Refund can take sometimes upto 31 days to
effect.
- For orders in which
problem arises owing to the mistake of the user e.g. wrong address or
incomplete information or recipient not reachable, no refund will be
given. Re-delivery charges, if any, shall be borne by the user.
- The user agrees to
give the correct information which is true and authentic. We reserve the right
to confirm the information provided by the user. We also reserve the right
to disallow any user to use this website and may reject / cancel the
registration without providing any reason whatsoever.
- We will not be held
liable for any credit card/debit card/net-banking fraud that occurs on our
website. Users have to use only their card when they make their payments.
The liability of using a fraudulent credit card/debit
card/net-banking shall be severely punishable and reported to
government.
- The user confirms
that he / she is at least 18 (eighteen) years of age or has a consent of a
parent or a legal guardian.
- Complaints received
after 15 days of Order Date / Shipment Date, whichever is later will not
be entertained. Refund requests should be made within 1 day of the
shipment / delivery date.
- No claim of
whatsoever nature under any circumstances will be tenable other than the
claim for 100% refund of payment made. All such claims if any, are to be
raised within 24 hours of delivery /non delivery.
- Due to unavoidable
circumstance, if part order has been delivered then we will charge only
for the products which are delivered and will refund the balance amount.
- Advance time notice
for delivering of hand delivered gifts vary from 4 hours to three business
days, depending on the accessibility of the city / town / village. For all
metropolitan cities we deliver in 1-3 business days. For other major
cities, it varies from 3-5 business days. For interior towns and villages,
5 business days notice is required.